✅ Eligibility for Returns

• Returns are accepted within 7 days of delivery.

• Product must be unused, unwashed, and in original condition with tags intact.

• Original invoice/receipt is required.

❌ Non-Returnable Items

• Customized or altered products

• Products purchased during sale or clearance

• Items showing signs of use, damage, or washing

🔄 Return Process

1. Contact us within 7 days of delivery via WhatsApp/Email with:

   • Order ID

   • Reason for return

   • Clear photos of the product

2. Once approved, you will receive return instructions.

3. Customer is responsible for return shipping charges unless the item is defective or incorrect.

💰 Refund Policy

• After inspection, refunds will be processed within 5–7 working days.

• Refunds will be made to the original mode of payment.

• Shipping charges are non-refundable.

🔁 Exchange Policy

• Exchanges are allowed for size issues only, subject to stock availability.

• Exchange request must be raised within 7 days of delivery.

🚫 Damaged or Wrong Product

If you receive a damaged or incorrect item:

• Inform us within 24 hours of delivery

• Share photos/videos for verification

• We will arrange a replacement or full refund at no extra cost

📌 Important Notes

• Slight color variations due to lighting or screen resolution are not considered defects.

• ARJ Creations reserves the right to approve or reject return requests.

🚚 Shipping Information

📦 Shipping Methods

• We ship across India

• Orders are dispatched via trusted courier partners

• Delivery options:

  • Standard Shipping

  • Express Shipping (where available)

⏱️ Processing Time

• Orders are processed within 1–2 working days

• Dispatch confirmation is shared via SMS / WhatsApp / Email

🚛 Delivery Time

• Metro Cities: 3–5 working days

• Other Locations: 5–7 working days

• Remote areas may take slightly longer

🎁 Packaging

• Products are neatly folded and securely packed

• Packed in tamper-proof, waterproof packaging

• Extra care taken to protect embroidery and fabric quality

💰 Shipping Cost

• Flat shipping charge: ₹99 per order(Can be customized based on your preference)

• Free shipping on orders above ₹1,999 (optional)

❗ Important Notes

• Delivery timelines may vary due to courier delays, weather, or public holidays

• Incorrect or incomplete address may cause delivery delays

• ARJ Creations is not responsible for delays caused by courier partners